Privacy Policy

Last updated: 29 May 2026

1. Introduction

Gas Certify Ltd respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, book a service, join HomeCare Club, contact us, use our online booking system, or interact with Gas Certify services.

This policy applies to:

Our website: www.gascertify.com
Our booking pages and online forms
Our HomeCare Club area
Our customer communication channels
Our service, certificate, quote, and payment processes

For the purpose of UK data protection law, the data controller is:

Gas Certify Ltd
Company number: 15507668
Registered office: 174 South Ealing Road, London, England, W5 4QL
Email: info@gascertify.com
Telephone: 020 8037 6391

If any contact details change, the latest contact details shown on our website will apply.

2. Who We Are

Gas Certify Ltd provides property compliance, gas, boiler, electrical, landlord, and home maintenance services. Our services may include:

Gas Safety Certificates / CP12
Boiler servicing
EICR certificates
Landlord compliance bundles
Carbon monoxide alarm supply and fitting
Smoke alarm supply and fitting
Heat alarm supply and fitting
Emergency service requests
Boiler repair and installation enquiries
Power flushing enquiries
HomeCare Club membership and scheduled annual maintenance plans

We may also provide customer dashboards, reminders, booking support, certificates, digital records, and service-related communications.

3. Personal Data We Collect

We may collect and process the following types of personal data.

3.1 Identity and Contact Details

This may include:

Full name
Email address
Phone number
Billing address
Service property address
Postcode
Company or landlord name, if applicable
Letting agent or property manager details, if applicable

3.2 Booking and Service Details

This may include:

Selected service
Property type
Number of bedrooms
Number of gas appliances
Appointment date and time
Access instructions
Tenant or occupier contact details, if provided
Property notes
Photos, documents, or information you upload
Certificate details
Service history
Engineer notes
Inspection outcomes
Quote requests
Remedial work requirements

3.3 Payment and Transaction Details

This may include:

Product or service purchased
Price paid
Add-ons selected
Payment status
Invoice and receipt details
Subscription or membership plan details
Refund or cancellation records

We do not normally store full card details ourselves. Payment processing is usually handled by third-party payment providers.

3.4 Account and Membership Data

If you create an account, join HomeCare Club, or access a member area, we may collect:

Login details
Membership status
Plan type
Renewal dates
Reminder preferences
Community activity
Support requests
Dashboard activity
Referral activity, where applicable

3.5 Communication Data

This may include:

Emails you send to us
Messages through contact forms
Support requests
Phone call notes
Chat messages
Feedback, complaints, or reviews
Marketing preferences

3.6 Website and Technical Data

When you use our website, we may collect:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referring website
Cookie preferences
Analytics data
Security logs

4. How We Collect Your Data

We collect personal data when you:

Visit our website
Complete a booking form
Request a quote
Buy a product or service
Join HomeCare Club
Create or use an account
Contact us by email, phone, form, chat, or message
Provide access or tenant details
Upload documents or photos
Accept or reject cookies
Interact with our marketing or referral programme

We may also receive information from:

Payment processors
Booking platforms
Calendar and scheduling tools
Engineers, contractors, or service providers
Letting agents, landlords, tenants, or property managers
Website analytics and security tools

5. Why We Use Your Personal Data

We use your personal data for the following purposes.

5.1 To Provide Services

We use your data to:

Process bookings
Arrange appointments
Confirm property details
Allocate engineers
Carry out gas, boiler, electrical, and compliance services
Produce certificates, reports, records, and job sheets
Contact you about your booking
Provide access instructions to engineers
Manage cancellations, rescheduling, and support

5.2 To Manage Payments and Orders

We use your data to:

Process orders
Take payment
Issue invoices and receipts
Manage refunds
Manage subscription or membership billing
Keep financial records

5.3 To Manage HomeCare Club

We use your data to:

Set up and manage your HomeCare Club membership
Send service reminders
Provide dashboard access
Manage membership benefits
Track booked and completed services
Provide member-only updates, resources, and support
Manage recurring billing, if applicable

HomeCare Club is a scheduled annual maintenance plan and member benefit area. It is not an insurance product.

5.4 To Communicate With You

We may contact you to:

Confirm bookings
Send appointment reminders
Request missing information
Send certificates or reports
Provide quotes
Respond to enquiries
Notify you about service changes
Handle complaints or disputes
Send important account or legal updates

5.5 To Improve Our Website and Services

We use website and customer data to:

Improve user experience
Improve booking flow
Understand service demand
Fix technical issues
Monitor performance
Improve customer support
Develop better services and offers

5.6 For Marketing

Where allowed by law, we may use your contact details to send:

Service reminders
Relevant offers
HomeCare Club updates
Property compliance updates
Referral programme information
Gas Certify news and promotions

You can opt out of marketing emails at any time.

We will still send essential service, booking, payment, certificate, and account-related communications even if you opt out of marketing.

6. Lawful Bases for Processing

We rely on different lawful bases depending on the reason we use your personal data.

6.1 Contract

We use your data where necessary to provide a service you have booked or requested, including bookings, payments, certificates, and customer support.

6.2 Legal Obligation

We may use and retain data where required for tax, accounting, consumer protection, safety, certification, compliance, or regulatory reasons.

6.3 Legitimate Interests

We may use your data where necessary for our legitimate business interests, including service improvement, fraud prevention, customer support, record keeping, internal administration, and business development.

6.4 Consent

We rely on consent for certain activities, such as non-essential cookies and some types of marketing communication.

You can withdraw consent at any time where consent is the lawful basis.

7. Tenant, Occupier, and Third-Party Details

If you provide details for a tenant, occupier, letting agent, property manager, or another third party, you must make sure you have the right to share that information with us.

We may use those details only for service-related purposes, such as arranging access, confirming appointments, sending certificates, or dealing with property compliance matters.

8. Sharing Your Personal Data

We may share your data with trusted third parties where necessary.

This may include:

Gas engineers
Electrical engineers
Heating engineers
Contractors or subcontractors
Booking and calendar providers
Payment processors
CRM and customer management platforms
Email and communication providers
Website hosting providers
Analytics providers
Accountants, insurers, legal advisers, or professional consultants
Regulators, law enforcement, or public authorities where required by law

We only share data where necessary and appropriate.

9. International Transfers

Some of our service providers may store or process data outside the United Kingdom.

Where this happens, we will take steps to make sure appropriate safeguards are in place, such as recognised contractual protections or equivalent legal safeguards.

10. How Long We Keep Your Data

We keep personal data only for as long as necessary.

The retention period depends on the type of data and the reason we hold it.

We may keep:

Booking records for service history and customer support
Certificates and compliance records where needed for legal, safety, and customer reference purposes
Payment and invoice records for accounting and tax purposes
Membership records for as long as your account or plan remains active
Communication records for complaint handling and service improvement
Website logs for security and performance monitoring

Where data is no longer needed, we will delete, anonymise, or securely archive it.

11. How We Protect Your Data

We use appropriate technical and organisational measures to protect your personal data.

These may include:

Secure systems and access controls
Password-protected accounts
Limited staff and contractor access
Secure payment processing
System monitoring
Backup and recovery processes
Staff and contractor confidentiality obligations

No online system can be guaranteed to be completely secure, but we take reasonable steps to protect your information.

12. Your Data Protection Rights

Under UK data protection law, you may have the following rights:

The right to be informed about how we use your data
The right to access your personal data
The right to correct inaccurate data
The right to request deletion of your data
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw consent where we rely on consent
The right to complain to the Information Commissioner’s Office

Some rights may be limited where we need to keep information for legal, safety, accounting, certification, or contractual reasons.

13. Marketing Preferences

You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.

If you unsubscribe from marketing, we may still contact you about active bookings, certificates, payments, membership, safety matters, or legal updates.

14. Cookies and Tracking

Our website may use cookies and similar technologies.

Some cookies are essential for the website and booking system to work. Others help us improve performance, understand visitor behaviour, or provide marketing and analytics.

Please read our separate Cookie Policy for more details.

15. Third-Party Links

Our website may link to third-party websites, platforms, payment pages, calendars, or tools.

We are not responsible for the privacy practices or content of third-party websites. You should read their privacy policies before using them.

16. Children’s Privacy

Our services are intended for adults, landlords, homeowners, property managers, letting agents, and businesses.

We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us.

17. Complaints

If you are unhappy with how we use your personal data, please contact us first so we can try to resolve the issue.

You can contact us at:

Gas Certify Ltd
174 South Ealing Road, London, England, W5 4QL
Email: info@gascertify.com
Telephone: 020 8037 6391

You also have the right to complain to the Information Commissioner’s Office.

ICO website: www.ico.org.uk

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website with the updated date shown at the top of the page.

Continued use of our website or services after updates means you accept the revised Privacy Policy.